Frequently Asked Questions
Q: The rate discount you ask for is too high, why would I provide rates that low?
A: We are a wholesaler reaching out to unique international clients who resell in turn. Remember, we put a small markup on the rate as does our clients. To reach the market at a competitive rate, this is the minimum discount that we need to bring you incremental business.
Q: Why do I need to give an allotment, I would prefer bookings to be made upon request.
A: Our distribution is dynamic and online. We confirm and guarantee reservations to our clients in real time, so we need to have an allotment available in our system in order to be able to confirm to our clients directly.
Q: I do not want to provide billing, I am unfamiliar with Tourico Holidays, and do not want to extend credit at this time.
A: You should evaluate this ‘risk’ against the return of working with Tourico Holidays. We are a $600m+ a year company, working with 15,000 suppliers providing inventory based on credit. We have global references available to you, and we can discuss credit card back up as well. In today’s market, can you afford not too?
Q: Can we restrict our product from certain countries or markets?
A: Yes, but in today’s economical environment, its smart to concentrate on maximizing business from unique source markets rather than excluding anyone. Let’s start with simple, but aggressive rates to stimulate business, and one of our regional Product Managers will work with you to maximize this opportunity.
Q: Can we sell different rates to different markets?
A: Yes, similar to above, let’s start with the lowest price for all source markets, then look to further stimulate the markets you need most with specific rates or promotions.
Q: What is an acceptable cancellation policy?
A: Most hotels run a cancellation policy of 24, 48 or 72 hours. Longer cancellation policies are accepted but should be minimized to specific events or holidays only.
Q: Can our allotment be different for midweek and weekends?
A: Yes, as long as you provide at least one room per day to sell.
Q: Can cut off dates be different for midweek and weekends?
A: No, our system only allows for one cut off period per room type and/or season
Q: How and when do I receive new bookings?
A: You will receive email notification from our system daily that you have new bookings to be processed. You will need to click on the email link, and process the bookings directly within our Extranet system. It is entirely paperless.
Q: What sort of control do I have over my inventory if availability changes?
A: You will have full control via our Extranet system. You will be able to add or remove rooms (allotment), reduce or increase rates and add any stop sales or blackout dates.
Q: How do I get access?
A: As soon as you submit your contract, it will be live in our system and available for booking to our global network of over 2,500 onwards distributors and re-sellers. You will submit your desired username and password for our Extranet, and you will receive a confirmation email as soon as everything is live. This email will include a re-cap of next steps, and operational details.
Q: I use a channel manager; can I use this with Tourico Holidays' Extranet?
A: Yes, we are fully compliant with all major channel managers such as; EZYield, Rate Tiger and others.
Q: Who do I contact if I have more questions?
A: Please contact one of our Regional Directors whom can respond to any questions that are not covered within this document.
